Hospital Consumer Assessment of Healthcare Providers and Systems Project
New Hampshire Department of Health and Human Services, Division of Public Health · Posted September 29, 2026
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Official source: dhhs.nh.gov · Source last checked November 15, 2026
Review the budget and award context carefully
This opportunity is still OPEN and accepts proposals through November 13, 2026. The official HCAHPS RFP does not identify a selected contractor or a verified contract ceiling. Any earlier awardee or large budget figure shown in related context came from separate New Hampshire infrastructure/planning documents and should not be treated as the HCAHPS award or budget. Verify the final procurement outcome with New Hampshire DHHS.
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the Department’s Rural Health Quality Improvement Manager and ensure access for all CAHs statewide.
Eligibility
Qualified vendors with capacity to provide statewide quality improvement training and technical assistance to all 13 New Hampshire Critical Access Hospitals (CAHs). Vendors must demonstrate the ability to deliver evidence-based virtual training, facilitate HCAHPS measure improvement, collaborate with hospital and state quality improvement leadership, and meet all state/federal requirements including accessibility and civil rights training. Vendors must comply with all submission, reporting, and audit requirements as defined in the solicitation.
Qualified VendorsConsultantsOrganizations specializing in healthcare quality improvement/training
Requirements Checklist
Design, facilitate, and deliver patient-experience HCAHPS improvement training for all 13 NH CAHs
Facilitate quarterly virtual learning collaboratives focused solely on HCAHPS performance improvement for participating CAHs
Develop and deliver four live, evidence-based, 60-minute webinars per year (via Microsoft Teams) on required HCAHPS topics
Deliver individualized technical assistance and coaching, including virtual consultations, collaboration on improvement strategies, and resource development tailored to each CAH
Coordinate project kick-off and monthly meetings with the Rural Health Quality Improvement Manager
Collaborate on annual and quarterly work plan development, topic outlines, presenters, and HCAHPS improvement strategies
Develop and implement Department-approved evaluation forms to assess webinars, collaboratives, and technical assistance
Provide quarterly written reports (including activity, participation, budget, and outcome summaries) and annual evaluation (with process change analysis; no identifiable patient data)
Ensure all HCAHPS-related training, activities, and materials comply with state and DHHS accessibility and civil rights requirements
Maintain detailed records, submit annual audits as required for federally funded programs
Required attachments
Appendix C: Culturally and Linguistically Appropriate Services (CLAS) Requirements
Appendix D: Transmittal Letter and Vendor Information
Appendix E: Technical Response to Mandatory Questions
Appendix F: Program Staff List
Resumes for key personnel (personal info redacted)
Appendix G: Deliverables and Cost Proposal
If applicable: Federally Negotiated Indirect Cost Rate Agreement (NICRA)
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