RHTP Community Health Access and Navigation (CHANT) Call Center

Summary

Request for Proposals (RFP) for the Community Health Access and Navigation (CHANT) Call Center, a Tennessee Department of Health initiative to improve healthcare access and navigation in state communities. The awarded contractor will provide professional services through a call center system, supporting coordinated health access in compliance with Tennessee's service contract requirements. Selection is through a competitive fee-for-service process as outlined in the RFP. The RFP is posted on the TN General Services portal and is open for application from July 6, 2026 to August 25, 2026.

Eligibility

Rural hospitals and health systems, Federally Qualified Health Centers, non-profit and community-based organizations, and other eligible healthcare partners. Applicants must be registered with the State of Tennessee.

Requirements Checklist

• Applicants must deliver professional services to improve community health access and navigation, in accordance with Tennessee Department of Health service contract requirements. Contractors will be selected through a fee-for-service basis as outlined in the RFP solicitation. All applicant organizations must be registered with the State of Tennessee.

Submission Instructions

TN Department of General Services RFP Portal: https://www.tn.gov/generalservices/procurement/central-procurement-office--cpo-/supplier-information/request-for-proposals--rfp--opportunities1.html