# Hospital Consumer Assessment of Healthcare Providers and Systems Project The New Hampshire Department of Health and Human Services, Division of Public Health, seeks responses to RFP-2027-DPH-14-HCAHP from qualified vendors to design, facilitate, and deliver targeted improvement training activities for Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) measures for all 13 New Hampshire Critical Access Hospitals (CAHs). The selected contractor will coordinate a project kick-off, provide quarterly virtual learning collaborative sessions, individualized technical assistance, and at least four live, evidence-based webinars per year on HCAHPS improvement topics. Required topics include, but are not limited to: communication with nurses, communication with doctors, responsiveness of staff, discharge information, restfulness, cleanliness, care coordination, willingness to recommend, real-time feedback systems, communication about medicines, information about symptoms, and overall hospital rating. Deliverables include quarterly reporting, annual program assessments, individualized support to participating CAHs, evaluation forms for each training, and the development of written and digital resources for quality improvement. All services must comply with state/federal requirements for accessibility, civil rights, and records retention; activities and materials require Department approval. The project must maintain close collaboration with the Department’s Rural Health Quality Improvement Manager and ensure access for all CAHs statewide. ## Key facts - Status: Closing soon - Type: RFP - Issued by: New Hampshire Department of Health and Human Services, Division of Public Health (New Hampshire) - Posted: 2026-09-29 - Application due: 2026-11-20 - Eligible applicants: Qualified Vendors, Consultants, Organizations specializing in healthcare quality improvement/training - How to apply: Submit Technical Response and Cost Proposal as separate electronic documents per the RFP instructions. Proposals must be emailed to Claudia.I.Roy@dhhs.nh.gov (copy: rfx@dhhs.nh.gov), referencing RFP-2027-DPH-14-HCAHP. Technical and cost files must be submitted separately. Portal: https://www.dhhs.n… - Funding source: Rural Health Transformation Program (CMS) - Official source: https://www.dhhs.nh.gov/news-and-media/rfp-2027-dph-14-hcahp-hospital-consumer-assessment-healthcare-providers-and-systems ## Eligibility Qualified vendors with capacity to provide statewide quality improvement training and technical assistance to all 13 New Hampshire Critical Access Hospitals (CAHs). Vendors must demonstrate the ability to deliver evidence-based virtual training, facilitate HCAHPS measure improvement, collaborate with hospital and state quality improvement leadership, and meet all state/federal requirements including accessibility and civil rights training. Vendors must comply with all submission, reporting, and audit requirements as defined in the solicitation. ## Requirements • Design, facilitate, and deliver patient-experience HCAHPS improvement training for all 13 NH CAHs • Facilitate quarterly virtual learning collaboratives focused solely on HCAHPS performance improvement for participating CAHs • Develop and deliver four live, evidence-based, 60-minute webinars per year (via Microsoft Teams) on required HCAHPS topics • Deliver individualized technical assistance and coaching, including virtual consultations, collaboration on improvement strategies, and resource development tailored to each CAH • Coordinate project kick-off and monthly meetings with the Rural Health Quality Improvement Manager • Collaborate on annual and quarterly work plan development, topic outlines, presenters, and HCAHPS improvement strategies • Develop and implement Department-approved evaluation forms to assess webinars, collaboratives, and technical assistance • Provide quarterly written reports (including activity, participation, budget, and outcome summaries) and annual evaluation (with process change analysis; no identifiable patient data) • Ensure all HCAHPS-related training, activities, and materials comply with state and DHHS accessibility and civil rights requirements • Maintain detailed records, submit annual audits as required for federally funded programs ## Required attachments - Appendix C: Culturally and Linguistically Appropriate Services (CLAS) Requirements - Appendix D: Transmittal Letter and Vendor Information - Appendix E: Technical Response to Mandatory Questions - Appendix F: Program Staff List - Resumes for key personnel (personal info redacted) - Appendix G: Deliverables and Cost Proposal - If applicable: Federally Negotiated Indirect Cost Rate Agreement (NICRA) ## Application package and source documents - [NH - 2026 - RFP-2027-DPH-14-HCAHP: Hospital Consumer Assessment of Healthcare Providers and Systems Project](https://www.ruralcarejourney.com/api/documents/3d53147e-f0c2-4439-9b70-f4060e7c73df/file) (primary) — official: https://www.dhhs.nh.gov/news-and-media/rfp-2027-dph-14-hcahp-hospital-consumer-assessment-healthcare-providers-and-systems - [NH - 2026 - RFP-2027-DPH-14-HCAHP Appendix G: Deliverables Sheet (Application package - Appendix G: Deliverables Sheet)](https://www.ruralcarejourney.com/api/documents/f1412320-2b92-4c52-8c99-19acbb552e0e/file) — official: https://www.dhhs.nh.gov/sites/g/files/ehbemt476/files/inline-documents/sonh/rfp-2027-dph-14-hcahp-app-g-deliverables.xlsx - [NH - 2027 - RFP-2027-DPH-14-HCAHP Hospital Consumer Assessment of Healthcare Providers and Systems Project Appendix A – Scope of Services (Application package - Appendix A: Scope of Services)](https://www.ruralcarejourney.com/api/documents/d76c9916-07fc-46ce-bd26-dd8235585472/file) — official: https://www.dhhs.nh.gov/sites/g/files/ehbemt476/files/inline-documents/sonh/rfp-2027-dph-14-hcahp-app-a.pdf - [NH - 2026 - Hospital Consumer Assessment of Healthcare Providers and Systems Project RFP-2027-DPH-14-HCAHP (Application package - RFP-2027-DPH-14-HCAHP)](https://www.ruralcarejourney.com/api/documents/2699549e-9e92-4a2d-aa58-a30154ba51f8/file) — official: https://www.dhhs.nh.gov/sites/g/files/ehbemt476/files/inline-documents/sonh/rfp-2027-dph-14-hcahp.pdf - [NH - 2026 - GO-NORTH and HUB Procurement Calendar for 2026](https://www.ruralcarejourney.com/api/documents/d7fec626-b21a-438d-b090-a6be101a8090/file) — official: https://www.gonorth.nh.gov/sites/g/files/ehbemt1086/files/media/media_document/gonorth-and-hub-development-and-procurement-timeline.pdf - [NH - 2026 - New Hampshire Department of Health and Human Services Hospital Consumer Assessment of Healthcare Providers and Systems Project ADDENDUM #1 (Application package - Solicitation addendum: Addendum #1 (11/03/2026))](https://www.ruralcarejourney.com/api/documents/fcf99489-1705-480e-8349-461856189d8c/file) — official: https://www.dhhs.nh.gov/sites/g/files/ehbemt476/files/media/media_document/rfp-2027-dph-14-hcahp-add1.pdf - [NH - 2027 - Appendix B: P37 and Standard Exhibits.pdf (Application package - Appendix B: P37 and Standard Exhibits)](https://www.ruralcarejourney.com/api/documents/fd886797-1c1a-4221-a5e6-d25270f457b3/file) — official: https://www.dhhs.nh.gov/sites/g/files/ehbemt476/files/inline-documents/sonh/rfp-2027-dph-14-hcahp-app-b.pdf - [NH - 2027 - Appendix D: Transmittal Letter and Vendor Information.docx (Application package - Appendix D: Transmittal Letter and Vendor Information)](https://www.ruralcarejourney.com/api/documents/1dd2b7ab-813d-4f8d-a511-5ecd9b27c473/file) — official: https://www.dhhs.nh.gov/sites/g/files/ehbemt476/files/inline-documents/sonh/rfp-2027-dph-14-hcahp-app-d.docx - [NH - 2027 - Appendix E: Technical Response to Questions.docx (Application package - Appendix E: Technical Response to Questions)](https://www.ruralcarejourney.com/api/documents/0cace6b1-65f1-4bad-aeb8-0e12fb9233a6/file) — official: https://www.dhhs.nh.gov/sites/g/files/ehbemt476/files/inline-documents/sonh/rfp-2027-dph-14-hcahp-app-e.docx - [NH - 2027 - Appendix F: Program Staff List.xlsx (Application package - Appendix F: Program Staff List)](https://www.ruralcarejourney.com/api/documents/6fe3bbfb-40b2-4acc-9859-563d4fc910aa/file) — official: https://www.dhhs.nh.gov/sites/g/files/ehbemt476/files/inline-documents/sonh/rfp-2027-dph-14-hcahp-app-f.xlsx - [NH - 2027 - Appendix C: CLAS Requirements.docx (Application package - Appendix C: CLAS Requirements)](https://www.ruralcarejourney.com/api/documents/f7ec5819-707f-468c-9d6c-1d2b9e2ea1a9/file) — official: https://www.dhhs.nh.gov/sites/g/files/ehbemt476/files/inline-documents/sonh/rfp-2027-dph-14-hcahp-app-c.docx More New Hampshire RHTP activity: https://www.ruralcarejourney.com/states/nh (markdown: https://www.ruralcarejourney.com/states/nh.md) --- Source: Rural Care Journey (RCJ), https://www.ruralcarejourney.com/opportunities/hospital-consumer-assessment-of-healthcare-providers-and-systems-project--9b76733718 — data as of 2026-11-11. Cite the RCJ page for the summary and the linked official source for authoritative terms, deadlines, and amounts.